Jeff North

Imagine that every human in the world vanished from the face of the Earth, all at once, forever. Everything else stays intact. The planet keeps turning. Animals and plants continue their lives. The buildings stand for a while, then weather. The machines sit idle, then rust. Bank accounts hold money

Your company has operations. The work that gets done, the people doing it, and the tools they use. Think of this as your operating system — the foundational layer your company runs on top of. It sprang into being the moment the company had more than one person, the inevitable consequence